Welcome to the Hive
Here you’ll find helpful insights, useful information and some other random stuff shared by our team. Make yourself at home.
Some people are struggling with the feeling of being paralyzed by the unknowns and a lack of clarity around how to respond to the coronavirus pandemic and how long it could last.
The omnichannel experience is where it’s at. But what exactly is it and why should you care?
I’ve made lots of mistakes in my professional life over the years and have had my share of full on failures also.
Where does customer loyalty come from? Customer experience. Here are a few basics.
One of the biggest factors that will change the direction of a startup is market feedback.
I used to teach swimming lessons at camp in New Hampshire during the summer. Even though the water was often cold for morning lessons, I was always the first one to dive in.
In today’s world, customers expect more responsibility, more transparency and more accountability before giving their trust and their business to a brand.
Let’s talk about email. Everyone’s inbox is overflowing and everyone is busy. When sending a business email for every hour that goes by without a response, the chances of getting a reply drop quickly. After 48 hours there is little chance of response.
Trust your gut. Go with your gut. Gut reaction. Gut instinct. For today’s leader and entrepreneur, taking advantage of their gut can be the edge they need when making difficult decisions.
Have you ever had the feeling that you haven’t earned your success, you simply got lucky, and you’re a fraud or imposter around people who actually earned it and know what they’re doing? If so, you have experienced Impostor Syndrome.
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